field support engineer

A field support engineer is a professional who is committed to providing high-quality technical support to the company's customers. The responsibilities of the technical support engineer include the management of technical problems encountered by customers and assist in the delivery of technical and non-technical solutions for customers using the latest technologies. Therefore, the effective implementation of these functions is essential to guarantee the success of any organization.
Education Skills :
Although some employers only require a postsecondary certificate, most require a bachelor's degree in a field related to computer science or information science. Some programs focus on the computer network and system administration. However, as administrators work with computer equipment and equipment, a degree in computer engineering or electrical engineering is also generally acceptable. Programs in these areas include computer programming, networking, or system design courses typically.
As network technology evolves continuously, administrators must keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to follow the latest technologies. Some companies need an administrator to obtain a master's degree.
What does a support engineer do in the field?
Computer networks are essential elements of almost all organizations. The administrators of networks and computer systems are responsible for the daily operation of these networks. The support engineer Organizes installs and provides the support to organization's computer systems, including local area networks (LAN), wide area networks (WAN), network segments, intranets, and other data communication systems.
Duties:
Network and computer systems administrators often do the following:
·         Determine the system and network requirements of an organization before configuring an organization
·         Install all network hardware and software and perform necessary updates and repairs
·         Maintain network and computer system security
·         ensure all systems are functioning properly
·         Collecting data to optimize network performance
·         Add users to a network
·         assign and update security permissions on the network
·         appropriate use of hardware and software.
Administrators manage the servers and desktop and mobile computers of an organization. They ensure that data storage and messaging networks are working correctly. They also ensure that employees' workstations work efficiently and stay connected to the central computer network. Some administrators manage telecommunications networks.
In a few cases, administrators help in the design and analyze network models to network architects. They also participate in hardware or software purchase decisions in the future to update their organization's network. Some administrators provide technical support to computer users and can also supervise IT support specialists who help solve user problems.
Required Skills
In order to get success as a support engineer in the industry, a person must be willing to travel a lot. They must be customer-oriented and able to communicate clearly and precisely with their customers. He must be able to identify problems and provide relevant solutions. He must be able to advise customers on the operation of the system. It must be open to learn new things and keep up with the latest technological trends in the industry. Prioritization of work requires sufficient planning and organizational skills. The IT area will be beneficial.
working hours
When talking about the working hours, The field engineer spends most of his time in the field while in the office. The regular service hours are not between forty and forty-five hours a week. But sometimes you have to work harder and reschedule your work based on customer appointments.
Salary details
When considering the support engineer salary, The average salary of a Field Support Engineer is $ 87,000. The minimum compensation offered is $ 48,000. Experienced field support engineers can earn up to $ 93,000. This varies depending on the skills, academic background, location of the organization, the actual size of the business, and the level of responsibility a person will assume.
Career prospects
Although there are many job opportunities for the field support engineer position, there is a lot of competition for the right type of job. To survive this competition, the tasks assigned must be well executed. If you succeed in this field, you will likely have access to management or executive positions. As a result, the effective implementation of the Field Support Engineer's responsibilities will ensure better customer satisfaction, leading to more business and better professional and personal development.

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end-user support specialist

An end-user support specialist, also known as an IT support specialist, helps customers and computer users ensure that all computers, software, and peripherals work correctly. An end-user support representative can work in an organization or support customers who have purchased a particular software or hardware product.
Most end-user support professionals must be trained in repairing and installing computer hardware and software. Depending on the end user's responsibilities, certifications may be required in computer networks, software, or specific applications. As this position may involve a very wide range of tasks, many organizations may set up a new college or complete a technical school and allow them to learn at work.
Responsibility for end-user support :
In today's fast-paced world, technology is the key to survival. Technology plays a key role in survival in almost every business and opens the door to the needs of the user support market. End-user support professionals are in high demand in today's technology-driven environment, so there's plenty of room for maneuver in this area to build an advanced career. Before you decide on a particular career, you must have an idea of ​​the responsibilities and responsibilities of this job. Below are detailed analyzes of support responsibilities for the end-user.
Key Responsibilities :
The primary responsibility of the end-user support engineer is to diagnose a malformed program in computer systems within an organization and to provide an immediate solution to the problem so that the organization can work effectively.
When a defect is detected in the computer system, the clients request the service experts at the end-user of the company to solve this particular problem. End-user support then diagnoses the problem and is working to fix it. In the event of a severe technical defect in the system, the end-user support representative must call the Level 2 technical support team to resolve the issue. The workload for end-user support depends on the company policies.
The primary end-user support activities include:
User support
Identifying, diagnose and resolving hardware and software problems of higher level in mainframe systems such as laptops and PCs
Installs and updates hardware and software and provides complete support for hardware, software and peripheral configuration for the end-user
Provide general desktop support, project coordination, imaging / re-imaging of PCs and laptops
Individual assistance of the end-user in relation to the technical defect, by telephone, by e-mail or in-person
Resolve network problems such as LAN connection, network access, e-mail, Internet, dial-up connection, etc.
Contact the third-party vendor to repair the system based on the maintenance contract and to resolve minor hardware problems if not covered
Support for the installation of other peripherals such as printers, scanners, etc., cabling systems such as LAN cables, network interface cards, cable switches, etc.
Work support
Support and support colleagues and work with other support groups and suppliers to solve second level problems
Develop strategies, support projects, and applications, test software, develop and promote with level 2 support to prevent future technical failures
Monitor and analyze the performance of an updated system, monitor performance, reliability, risks and benefits
Help network engineers create easy-to-use information materials like brochures and flyers, update the latest IP policies and other technical controls
Qualifications and skills required:
end-user support must have basic training in the configuration, installation, and troubleshooting of computer hardware and software. Depending on the qualification requirements and the area of ​​competence, a certification course will be considered for IT networks, hardware, software and / or specific applications. Someone with a degree in information management systems or information technology is preferred to a regular graduate.
Depending on the scope of the tasks, the work experience will also be considered in this work. However, many companies employ students directly at technical schools, as this activity involves a variety of tasks. Previous experience with MS Active Directory, DNS, DHCP, TCP / IP, and other technical knowledge is generally considered helpful for better positioning. In addition to work experience, interpersonal skills are also taken into account, since the main work areas and several customers have to be managed simultaneously.
Working hours :
Because end-user support professionals work in a technical field, they play an important role in the overall operation of the system. In addition to regular working hours, an end-user support representative may oblige you to work beyond the regular office hours and / or weekends due to shift shifts.

Salary Compensation
The average end-user support technician salary ranges from $ 40,000 to $ 50,000 a year, depending on the business, the complexity of the work, and the sense of responsibility.
Shortly, end-user support professionals will make great strides in their technology careers as they evolve. A quick look at the tasks of end-user care is always helpful when you are ready to start a career in this area.

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Why Desktop Support Technician Is a top IT Job

What you need to know to get a job on the desktop
A Desktop Technician requires outstanding communication, and problem-solving skills, patience, customer-friendliness, and the ability to work in a team environment. In addition, you need a thorough technical understanding of the supported hardware, software, and systems.
What skills do you need for a desktop job?
The requirements depend on the item level. Entry level technical support (Level 1) typically requires less than two years of work experience. For intermediate positions (Technical Support Level 2), two to four years of experience, some experience in desktop support and sometimes a degree is required.
Level 3 positions - the last stop before the desktop support analyst - typically require four years of technical support experience, a bachelor's degree in an IT-related field, and some form of professional certification.
What will you do as a desktop support technician?
Depending on the level in your desktop hierarchy, your day will be different. First of all, you create tickets, handle requests and spend time-solving relatively simple problems with hardware, software, applications or networks. Escalate more difficult issues to more experienced people in your group.
Thanks to new experience and training, you will eventually solve difficult problems that others would not be able to answer. Analyzing trends in reporting problems and developing preventive solutions is as much a part of the job as supervising younger employees.
Remember that the field is constantly evolving, which means you need to keep up with industry changes and update your skills to stay current.
Description of the work of the desktop service technician
We are trying to hire a qualified desktop support technician to assist our customers with computer hardware and software problems. You will need to work on-site or via remote connection and help with hardware installations, software upgrades, system integration, and fundamental IT-related issues.
To ensure their success as a desktop support technician, you should have a broad knowledge of home and office systems, good problem-solving skills and high-level interpersonal skills. The excellent desktop support technician provides quick and effective support to customers with hardware and software problems.
Responsibilities of the desk service technician:
·         Respond to customer service requests.
·         Contact customers to find out the nature of the problem.
·         Travel to the client's location or connect through a remote connection.
·         Troubleshooting hardware and software.
·         Installation & update of operating systems
·         Troubleshooting network
·         Advice on software or hardware updates.
·         Provide necessary training in the operation and administration of computers.
·         Preparation of work reports
Requirements for the Desktop Support Technician:
·         Degree in computer science or information technology.
·         Proven work experience as a desktop support technician
·         Advanced knowledge of hardware systems, chipsets, memory modules, and peripherals.
·         Knowledge of standard operating systems and software applications
·         Ability to solve complex hardware and software problems.
·         Possibility to travel and work outside
·         Excellent interpersonal skills.
·         Should be good in oral & written communication.

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CCIE Data Center Operator Salary

A Cisco Certified, International Data Center (CCIE) data center professionals, is responsible for planning, designing, implementing, and managing the sophisticated and modern data center infrastructure. The certified expert fully understands the data center requirements and device configurations. The specialist must have extensive knowledge of connectivity, network infrastructure, storage networks, network service planning, automation, and orchestration of Layer 2 and Layer 3.
Data Center Operator Job Description
The CCIE Data Center Professional analyzes emerging technologies and their implications for the framework of architecture, implementation models, implementation, and operations. This certified expert should be familiar with the Fiber Channel protocol and the SAN environment. They will implement LAN and SAN connectivity in the IT environment. He is the certified Cisco Certified Internetwork Expert Certified Data Center professional responsible for all IT server resources and administrative tasks. The person skilled in the art must maintain and control the high availability in a stable computing environment. You must identify and solve everyday IT problems and maintenance tasks. The CCIE Data Center Professional manages data center virtualization with the Cisco Nexus 1000V/Implement security system. You must understand the Fiber Channel protocol and the SAN environment.
The CCIE Data Center Professional must implement high availability of data center applications and load balancing. The certified expert designs layers of Data Center Management Tasks in segments such as VXLAN, OTV, EVPN, and solves problems. Professionals have to deal with traffic management issues related to queues, monitoring, and formatting. It is the responsibility of the Cisco Certified Professional data center of Internet Network Internetwork Expert to install and repair physical infrastructure components, including the controller and switches.
The Cisco CCIE Data Center certification would confirm that candidates who possess it possess the expert-level skills necessary to plan, design, implement, and manage the sophisticated and modern infrastructure of the data center.
The CCIE Data Center Professional is considered particularly qualified to play a leading role in the exploitation of evolving technologies and extensive domain experience to meet the diverse business requirements that depend on infrastructure agile computing. Professionals with CCIE Data Center certification have proof that they have demonstrated their technical skills at the highest level, using industry best practices.
How much does the owner of the CCIE data center make each year?
According to recent research, the average annual salary for a CCIE data center in the United States is approximately $ 87,225 per year. We observed that annual wages amounted to $ 179,500 and $ 20,000. Most of the CCIE data center salaries could currently range from $ 40,500, which is about the 25th percentile to 125,000 cents, which is the 75th percentile. In the USA. The average pay scale of a CCIE data center would vary slightly to $ 84,500, suggesting that there may be less opportunity for advancement depending on skill level, but it is still possible to increase the salary according to needs — location and years of experience.
Based on recent research, the CCIE data center job market across the state is weak in many countries because few companies are recruiting. People working as CCIE data centers in your area would earn an average of $ 87,225 a year, the same as the annual national average salary of $ 87,225 — the first ranks among the 50 states in the country.
How many do CCIE Data Center jobs per month?
Recent research has shown that the average annual wage for a CCIE data center in the United States is $ 7,269 per month. We found that monthly pay reached $ 14,958 and $ 1,667, and most of the jobs in the CCIE data center job category between the United States. The average earnings for jobs in the CCIE data center would vary slightly to $ 7,042, suggesting that there may be very fewer opportunities for progression depending on skill levels, but reimbursement can base on location and years of experience.
According to the latest research, the CCIE data center job market is not very active in a given state, with few companies currently hiring. People working in the CCIE Data Center category in your region earn, on average, $ 7,269 a month or the same as the average national income of $ 7,269 a month. The nationwide number of 1 in 50 states leads to CCIE Data Center salaries.
So now, you know how much CCIE Data Center Holder would work both monthly and annually. Because of this certificate, it is not easy to do this. You must have completed so many training and practice sessions to get ready for this exam. If you look forward to an excellent training facility where you can learn and prepare and the most important thing to make sure you can participate in the SPOTO Club and receive the best training.

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Site surveys that improve your wireless network

1 - Overview of Predictive Sites
They are often understood; this type of pre deployment site survey offers cost and time efficiency and is very accurate. Using RF and specialized algorithms, site surveys will produce RF projections in your specific environment.
In our experience, this software is very accurate and gives you incredible insight into their environment. In combination with an experienced wireless service provider, a successful design can be achieved even in high-density areas. The key to a good predictive survey is to have as much information as possible. We recommend creating floor plans and blueprints.
2 - Survey on physical locations
This type of wire recommended for more complex wireless purposes. This usually affects applications from AP to AP and is often conceptually sensitive. For example, RTLS in hospitals, wireless video surveillance and multimedia over the air.
Typically, an on-site survey uses the projected results to compare them to the wireless design and create that design in the light of real-life interference or noise. It's important to simulate applications running on the network to make sure they are working correctly.
3 - passive
With these survey types, you can capture RF data from all access points in a specific area and review your design requirements. This feature allows you to save WiFi thermal maps, giving you a good overview of the extent of your coverage and the presence of holes at different levels.
Key design elements that passive validation can support include primary and secondary RSSI interference, noise, SNR, and co-channel interference.
4 - After validation
A wireless network design can be great on paper, but real success is that it does exactly what it needs to support. A site survey after validation will ensure that your new network meets the requirements you set at the beginning of your design.
Areas to consider include data rates, radio device ratios, jitter, latency and quality of service, high density and co-channel interference, and other RF characteristics.
You can even use an application performance test to test your network on the application side and get a single view of your network performance.
It is important to understand the different types of site studies. To find out when you need it and to make sure your next wireless network is working correctly. In this way, we are confident that your stress level will undoubtedly decrease.
The Definitive Checklist on Wireless Site Survey
1. Identify your wireless needs
Before running the actual survey on the site, it is essential to consider your wireless network needs. What is the desired speed and bandwidth? How many client devices will access the network simultaneously? What emission power will they have? These are all factors to consider before starting your investigation.
2. Get a floor plan
The next step is to get a diagram of the area covered by the network. Construction plans are perfect, but a fire evacuation diagrams can be used if it does not exist. On the floor plan, note the positions of walls, stairwells, elevators and other elements that could lump wireless signals.
3. Perform a detailed procedure
The ideas are useful, but they do not tell the whole story. You will need to complete a complete survey on the wireless coverage area, detecting all the crucial elements that are not included in the projects.
4. Evaluate the current infrastructure
Find locations where you can mount wireless access points, such as ceilings and pillars, and note the locations of existing wired network cabinets and existing access points.
5. Determine areas to cover
Where is it most important for users to have high bandwidth? Offices, meeting rooms, and meeting rooms are usually essential. Is good coverage needed even in corridors, bathrooms, stairwells and elevators? Do not forget the service areas that can accommodate wireless equipment. Indicate these areas on the map. Being strategic in the spaces to be covered, you will obtain a powerful and efficient network.
6. Decide temporary positions of the access point
Based on the considerations above, develop some initial ideas for the location of access points. Be sure to check the extent of coverage of your access points. Create overlaps between nearby access points to ensure seamless roaming, dynamic load balancing, and network resiliency.
7. Participate in a survey on the wireless site
Here are some options. You can install the wireless site detection software on a laptop or purchase a specialized survey tool. In any case, place your wireless access point in each of the temporary slots, then use the poll tool to collect data at different times. The software records the connected access point, the transmission rate, the power and the signal quality. The more complete the procedure, the more useful the survey will be.
8. Refine the locations of the access points
Based on the data you collect, play as you move access points to find the optimal places. Experimentation at this stage will pay off once the network installed.
9. Save the results
Once you have found the best locations for access points, save them on floor plans. Congratulations - your wireless network is now designed and ready for deployment. However, keep in mind that wireless polls should be done at regular intervals to maintain high performance. Radio environments can modify with new wireless devices or new furniture. The locations of the access points will need to be adjusted periodically.
As you can see, many steps lead to a successful survey on the wireless site. It is an important task, the result of which affects the daily performance of your network. That's why we recommend leaving this to the professionals. Turnkey technologies have vast experience in conducting wireless surveys for a wide range of businesses. Contact us today to start your study on the broadcast website.

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Top 5 Enterprise Router Vendors

Enterprise routers are commodities used by businesses or businesses. They play an essential role for firms in connecting computer networks and the Internet. Routers offer many features, such as: For example, the routing company provides superior processor capacity for task control. Also, companies can enhance their interface for Ethernet and WAN connections and perform NetFlow / sFlow, MPLS, QoS and security functions. It also offers deep packet inspection and WAN acceleration features. Enterprise routers help maximize office productivity. Installing a corporate router requires the skills and expertise of an engineer.
What does Enterprise Router mean anyway? Let us break down. A router is a network device that transmission data packets between computer networks. Routers help efficiently manage network traffic and websites. A packet is a vehicle that carries data over networks. These data packets are routed from one router to another on a deployed network until it reaches its destination. The "company" in the enterprise router refers to the difference in implementation. Home Wireless router providers have built-in Wi-Fi to simplify setup. However, enterprise routers, because of their complexity, require an experienced network professional. Enterprise routers have many Ethernet ports that process millions of data packets per second. The size of enterprise routers may vary depending on the size of the enterprise and the typical use of the data — these enterprise routers designed as centralized, modular and rack-mounted products. Enterprise routers are a sophisticated technology that connects large enterprises and networks of Internet Service Providers (ISPs).
With so many enterprise routers available, the options can be overwhelming. This blog helps you set options and select the best business router provider for your business. When choosing a corporate router for your business, it is vital to consider the following key factors: speed, form factor, software, reliability, security, and price.
Who sells the best router for business?
As with most technical questions, it is not easy to answer this question.
Looking at business routers will not do you much good if you do not consider things such as your company's infrastructure, prospects, budget, size, etc.
Without going into details, here are five of our top recommendations to vendors of enterprise routers currently on the market. We have based these decisions on the experience and positive results achieved by our clientele.
To find out which enterprise router is best for your business, we need to take a closer look at your IT specifications
Top 5 Enterprise Router Vendors of 2019
1. Cisco
At the top of the list are Cisco, a name you've probably heard, and one of our trusted partners.
Cisco is a giant of the lesser-known technology industry. Hundreds of implementations have been successful for many companies with a wide range of infrastructures.
Cisco edge router capabilities are simplicity, flexibility, scalability, automation, intelligence, and security.
In particular, our customers appreciate the simplicity of their operations, the delivery of SD-WAN and new services, and the cloud-based extension on any fast, easy, and efficient platform.
You'll also feel safe as each router comes with an integrated threat defense, which means the network is secure 24 hours a day, 7 days a week.
2. Juniper Networks - juniper routers and switches series
Juniper is second on our list because we have achieved similar results with these routers and Cisco solutions.
About 12 years younger than Cisco, Juniper was founded in the late 1990s and challenged the previous dominance of the competitor, which accounted for 37% of the core router market in 2001.
With a range of routers suitable for most IT environments, Juniper's products are complete, scalable, and secure solutions.
Key features that benefit our customers are the simplicity, speed, and investment protection that can achieve with Juniper Networks solutions.
3. HPE
HPE is another competitor on this list, with which our customers have achieved great success. All HPE routers are fixed, modular and virtual/wireless.
HPE router solutions are best suited for highly virtual distributed environments, delivering instant Wi-Fi, enterprise-class security and performance.
Specifically, our customers appreciate the "zero-touch" deployment, which synchronizes scalability and facilitates integration with sites that have already switched from traditional WAN to broadband.
4. Arista
Although we have less experience with Arista than with the first three companies on this list, our engineers have designed and implemented some robust enterprise routing solutions that match the architecture required by the IT department.
With fewer options than the market leaders listed above, Arista significantly expands the R Series business portfolio. Arista applies simple, scalable and software-driven cloud routing principles with its patented FlexRoute technology.
Built on Arista EOS® and CloudVision®, these platforms enable customers to leverage their roles for high-performance routing, high port density and deep buffers, integrated DWDM, and cloud-based automation.
Unlike traditional routers, our customers using the Arista R-Series platform can create, transform, and modernize their routing layer for multiple applications.
5. Nokia
Nokia (formerly Alcatel-Lucent) is there for you, whether you're looking for IP core or edge routers.
Nokia's IP routing solutions shield all aspects of the network, providing scalable, versatile, secure and efficient primary and peripheral routing, mobile backhaul, transport and access solutions.
In the past, we have not worked closely with Nokia solutions for our clients. However, we are open to all options to meet your computer needs. Therefore, we can not talk about direct success with these solutions but will look for news and technical data from Nokia as the market develops.

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